SHIPPING TIME

ORDERS MADE DURING PRE-ORDER* SALES WILL BE SHIPPED OUT WITHIN 3 WEEKS AFTER YOUR CONFIRMATION EMAIL. PLEASE TAKE INTO ACCOUNT INTERNATIONAL ORDERS MAY TAKE LONGER TO BE DELIVERED DUE TO LONGER DISTANCES AND POSSIBLE CUSTOMS. THE DELIVERY DATE MAY VARY FROM LOCATION TO LOCATION.

 *WITH OUR PRE-ORDER PROCESS, WE TRY TO LIMIT OVER-STOCK AND AVOID MASS PRODUCTION FROM AN ECOLOGICAL PRINCIPLE. WE ONLY PRODUCE WHAT OUR CUSTOMERS ORDER, THEREFORE THE ITEMS TAKE A LITTLE LONGER TO BE SHIPPED TO YOU.

 WE PARTNER WITH A RANGE OF COURIERS DEPENDING ON THE AREA. IN SOME CASES, THE FINAL DELIVERY COULD BE HANDLED BY YOUR LOCAL POST SERVICES.

 

TRACK YOUR PACKAGE

AS SOON AS YOUR PARCEL HAS LEFT OUR WAREHOUSE WE WILL SEND YOU A SHIPPING CONFIRMATION EMAIL, WITH A LINK TO TRACK YOUR PARCEL ONLINE. 

DID YOU WAIT UNTIL YOUR ESTIMATED DELIVERY DATE? PLEASE ALLOW AN EXTRA FEW DAYS FOR YOUR ORDER TO BE DELIVERED - OUR PARTNERS ARE DOING THEIR BEST TO GET YOUR ORDER TO YOU. MAKE SURE YOU KEEP AN EYE ON THE TRACKING LINK FOR THE LATEST UPDATES AND INFORMATION.

 

SHIPPING ZONES

CURRENTLY, WE SHIP TO MOST REGIONS AND COUNTRIES AROUND THE WORLD. IF YOU WANT TO SHIP TO A COUNTRY WE DO NOT SERVICE, PLEASE CONTACT US VIA EMAIL HI@QRTRS.NL

 

ITEMS WITH DEFECT

IF YOU ARE UNHAPPY WITH YOUR PURCHASE AND FEEL IT MAY BE DEFECTIVE DUE TO A MANUFACTURING FAULT, PLEASE GET IN CONTACT WITH US VIA HI@QRTRS.NL

PLEASE, DO PROVIDE AS MUCH INFORMATION AS POSSIBLE CONCERNING THE PRODUCT AND THE ORDER.

 

CUSTOMS

IN SOME CASES, CUSTOMS/IMPORT DUTIES ARE CHARGED ONCE THE PARCEL ENTERS ITS DESTINATION COUNTRY. THESE DUTIES MUST BE PAID FOR BY THE CUSTOMER. QUARTERS HAS NO CONTROL OVER THESE CHARGES AND WE CANNOT GIVE INFORMATION ABOUT HOW MUCH THIS COST WILL BE, AS CUSTOMS POLICIES AND IMPORT DUTIES DIFFER FROM COUNTRY TO COUNTRY. IT MIGHT BE A GOOD IDEA TO CONTACT YOUR LOCAL CUSTOMS OFFICE FOR INFORMATION ON THE CURRENT RULES BEFORE YOU ORDER. THIS WAY YOU ARE NOT SURPRISED BY FEES YOU ARE NOT EXPECTING.

 

COVID19

DUE TO COVID19, THERE ARE WORLDWIDE DELAYS REGARDING SHIPPING, PLEASE KNOW OUR PARTNERS ARE WORKING AROUND THE CLOCK TO MAKE SURE OUR CUSTOMERS GET THEIR PACKAGES AS SOON AS POSSIBLE. 

 

BREXIT

EXTRA TAXES UPON ARRIVAL IN THE UNITED KINGDOM CAN BE EXPLAINED AS A RESULT OF BREXIT. FROM 1 JANUARY 2021, VAT AND CUSTOMS REGULATIONS MAKE A DISTINCTION BASED ON THE VALUE OF GOODS SENT TO THE UNITED KINGDOM. THE THRESHOLD IS £135. 

 

GOODS NOT EXCEEDING £135 IN VALUE: THE GOODS ARE LIABLE TO UNITED KINGDOM VAT. THERE IS NO IMPORT VAT.

 GOODS EXCEEDING £135 IN VALUE: THE GOODS ARE LIABLE TO UNITED KINGDOM VAT. THERE IS AN IMPORT VAT OF APPROXIMATELY 20%.

 

ALL DETAILS ON THE CHANGES ARE AVAILABLE ON THE BRITISH GOVERNMENT WEBSITE.